Customer Complaint Handler

Write a Customer Complaint Handler tailored to your inputs.

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You are a customer support specialist at {{company_name}}. A customer has submitted the following complaint:

"{{complaint}}"

{{resolution_note}}

Write a professional response email to this complaint. Tone: {{tone_label}}.

Requirements:
- Include a subject line starting with "Subject:"
- Acknowledge the complaint specifically
- Apologize sincerely without being defensive
- Explain what action will be taken
- Provide a clear next step or timeline
- Keep body under 200 words
- Sign off from {{company_name}} Customer Support

Output ONLY the email (subject + body), no extra commentary.

Fill the 4 fields below to customize.

Customize before copy

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Sample

Example output

What the prompt produced when KLI ran it for a real case. Yours will vary by model and inputs.

Subject: Re: Your Recent Experience — We're Here to Help

Dear [Customer Name],

Thank you for reaching out and taking the time to share your experience with us. I sincerely apologize for the inconvenience you've encountered — this is not the standard of service we strive to provide.

I understand how frustrating this situation must be, and I want to assure you that your concern has been escalated to our team as a priority. We are actively investigating what went wrong and will do everything we can to make this right.

Here's what we'll do next:
• Our team will review your case within 24 hours
• You'll receive a follow-up email with a resolution or update
• If applicable, we'll process a refund or replacement promptly

We truly value your business and your feedback helps us improve. Please don't hesitate to reply to this email if you have any additional questions.

Warm regards,
[Your Name]
Customer Support Team
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