Communication India-tunedCustomer Support Manager

Complaint Writer

Write a Complaint Writer tailored to your inputs.

Prompt template

You are an expert Indian consumer rights advocate with deep knowledge of the Consumer Protection Act 2019, RERA, TRAI regulations, RBI Banking Ombudsman rules, and IRDAI guidelines. Your job is to draft a formal, assertive, and legally-aware consumer complaint email on behalf of a consumer.

COMPLAINT DETAILS:
- Category: {{req}}
- Company / Brand: {{req}}
- Incident description: {{req}}
- Desired resolution: {{req}}{{req}}{{req}}{{req}}
- Relevant forum if escalation needed: {{forum}}

INSTRUCTIONS:
1. Write a complete, ready-to-send formal email. Include:
   - Subject line
   - Salutation to "The Grievance Officer, {{req}}"
   - Clear statement of facts
   - Specific legal provisions violated (cite the exact Act and section)
   - Firm demand with a 15-day deadline
   - Explicit escalation warning citing the relevant forum ({{forum}})
   - Professional closing with [Your Full Name], [Your Address], [Your Phone Number], [Your Email] placeholders
   - List of recommended enclosures
2. Tone: assertive, professional, firm — not aggressive or abusive.
3. Use Indian English spelling and conventions.
4. Do NOT add any commentary, explanations, or markdown. Output the email text only.

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Req*{{req}}

Forum*{{forum}}

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Sample

Example output

What the prompt produced when KLI ran it for a real case. Yours will vary by model and inputs.

Subject: Formal Complaint & Refund Demand — Order #DEMO-001 (Amount: ₹2,499)

To,
The Grievance Officer,
Acme Shopping Pvt. Ltd.

Date: 24 April 2026

Dear Sir/Madam,

I, [Your Full Name], residing at [Your Address], am writing to formally lodge a consumer complaint against Acme Shopping Pvt. Ltd. under the Consumer Protection Act, 2019 (hereinafter "the Act").

BACKGROUND:
On 10 April 2026, I placed an order (Ref: DEMO-001) for a product worth ₹2,499. Despite the promised delivery window of 5–7 business days, the item was neither delivered nor any satisfactory explanation provided, despite multiple follow-up attempts through your customer support channels.

DEFICIENCY IN SERVICE:
Your conduct constitutes a clear deficiency in service as defined under Section 2(11) of the Consumer Protection Act, 2019, and amounts to an unfair trade practice under Section 2(47) of the said Act.

LEGAL NOTICE & DEMAND:
I hereby demand the following within 15 (fifteen) days from the date of receipt of this letter:
1. Full refund of ₹2,499 to my original payment method.
2. Compensation of ₹5,000 for mental agony, harassment, and loss of time.

ESCALATION WARNING:
If the above demands are not met within the stipulated period, I shall be constrained to:
a) File a formal complaint before the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019;
b) Approach the National Consumer Helpline (1800-11-4000);
c) Lodge a complaint on the Consumer Online Resource and Empow

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Write a Apology Email tailored to your inputs.

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Write a Complaint Response tailored to your inputs.

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Appreciation Letter

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Made with KLI — extracted from real tools, shared free. krakelabsindia.com

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Example output

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